Rick Evans 3157 Fairoaks Dr. Maryville TN 37803
PROFILE
Business Product Owner & UX Leader with 20+ years of experience bridging business requirements and technical implementation. Expert in product roadmap development, stakeholder management, and cross-functional team leadership. Proven track record of delivering customer-focused solutions that drive business value through strategic product vision and agile methodologies.
CORE COMPETENCIES
•	Product Strategy & Roadmap Development | Stakeholder Management | Agile/Scrum Methodologies
•	Requirements Definition & Prioritization | Cross-functional Team Leadership | User Story Creation
•	Business Analysis & Process Improvement | Customer Research & Validation | Product Backlog Management
EXPERIENCE
UX Consultant, Attentive 2 Design, Maryville, TN | 2021 - current
•	Lead product discovery and requirements gathering for multiple client engagements, defining features aligned with business objectives
•	Partner with stakeholders to design clinical quality measures and implementation strategies, translating business needs into actionable development requirements
•	Architect information systems for St. Jude worldwide community, improving cross-team collaboration and operational efficiency
Director of Product Experience, Optum, Raleigh NC | 2018 - 2021
•	Product Owner for Type 2 Diabetes provider-facing medication recommender application, reducing clinical decision variability and improving patient outcomes
•	Defined product strategy and vision for EHR integration initiative, enabling Smart on FHIR application access for clinicians
•	Collaborated with business units and technical teams to prioritize feature development and align deliverables with business value
UX Consultant, User-View, Durham, NC | 2018
•	Conducted comprehensive business analysis of healthcare call center operations to define requirements for new CRM tool
•	Interviewed key stakeholders (Medicare brokers, agency heads) to gather business requirements for portal redesign
•	Created detailed user stories and prototypes to facilitate development team understanding and implementation
UX Consultant, MBO Partners, Durham, NC | 2016 - 2017
•	Product Visionary for comprehensive healthcare platform, defining 5-year product roadmap aligned with customer needs analysis
•	Participated in 24+ stakeholder sessions in clinical environments to gather requirements and validate product assumptions
•	Translated complex business requirements into technical specifications for development teams
Sr UX Consultant, RoleModel Software, Holly Springs, NC | 2012 - 2015
•	Led product development for 3 concurrent projects across different industries, managing stakeholder expectations and delivery timelines
•	Conducted user research and market analysis for new product opportunities, directly contributing to business development success
•	Delivered end-to-end product solutions from concept through final implementation
Lead User Experience Engineer, Thomson Reuters, Durham, NC | 2011
•	Product Owner for customer-facing applications, conducting usability validation with 12+ customers before development
•	Delivered 3 high-fidelity product prototypes within aggressive 1-month timeline for customer conference demonstration
•	Proposed and designed communication portal solution to improve collaboration between UX, Business Analysts, Product Managers, and external customers
•	Led development of customer reporting tool that secured multi-million-dollar contract
Software Developer 4, SAS Institute Inc, Cary, NC | 2007 - 2010
•	Early adopter and implementer of customer solutions using emerging Adobe Flex 3 technology
•	Built 2D and 3D visualization tools for Retail Space Planning product line
•	Enhanced loan submission processes through interactive geocoding features for HMDA/CRA compliance
Usability Consultant, Glaxo Smith Kline (GSK), Durham, NC | 2006
•	Process improvement specialist - automated manual workflows, reducing weekly time commitment from 4 hours to under 15 minutes for 20+ scientists
•	Served on agile XP development team, participating in 4 production releases over 7 months
•	Partnered with business stakeholders to conduct usability testing and iterative product improvements
User Interface Designer, Capital Group Companies, San Antonio, TX | 2004 - 2006
•	Product Owner for knowledge management system redesign serving ~2000 users, implementing changes based on usability research
•	Managed 15+ product enhancements in final 6 months, coordinating with 10 different developers
•	Introduced persona-based development methodology for Business Analysts, Developers, Testers, and Managers
•	Evaluated and selected software solutions for training department, delivering $1000 per classroom cost savings
Software Developer IV, SAS Institute Inc, Cary, NC | 2002 - 2004
•	Product lead for first release of enterprise Business Intelligence query and reporting web application
•	Collaborated with UI designers and graphic artists to optimize product usability and visual appeal
GUI Architect, Fujitsu Network Communications, Raleigh, NC | 1999 - 2001
•	Product improvement specialist - eliminated usability problems through complete application redesign based on customer feedback
•	Established UI guidelines and standards to ensure product consistency and reduce customer learning curve
•	Technical lead for GUI development, improving multi-site team communication and collaboration
EDUCATION
Virginia Tech, Blacksburg, VA — Bachelor of Science, Geophysics | 1984
KEY ACHIEVEMENTS
•	Delivered products serving thousands of users across healthcare, financial services, and enterprise software sectors
•	Secured multi-million-dollar contracts through strategic product development and customer validation
•	Led cross-functional teams spanning UX, development, business analysis, and product management